Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders are typically processed within 1–2 business days. Shipping times vary by location, but most U.S. orders arrive within 3–7 business days. You will receive a tracking number once your order ships.
Creating an account is simple! Click the “Account” or “Sign Up” link at the top of our website and fill in your information. Having an account allows you to track orders, manage shipping addresses, and view your order history.
If your order hasn’t shipped yet, please contact us as soon as possible at [email protected] with your order number and the new shipping address. If the order has already been shipped, we recommend contacting the shipping carrier directly.
Once your order ships, we’ll send you an email with a tracking number and a link to follow your shipment’s progress. You can also log into your account to view your order status at any time.
No. For your security and privacy, we do not store any credit card information on our servers. All payments are processed through secure, encrypted third-party gateways.
We charge sales tax where required by law, based on the shipping destination. The applicable tax will be automatically calculated at checkout.
We currently ship to many countries worldwide. To check if we ship to your location, please proceed to checkout and enter your address. If your country is not listed, feel free to contact us at [email protected] for assistance.
In most cases, your items will arrive in a single package. However, if your order includes multiple items or large products, they may be shipped separately. You will receive tracking numbers for each package if that’s the case.
If you need to swap an item
Returns and Exchanges
Orders are typically processed within 1–2 business days. Standard U.S. shipping usually takes 3–7 business days. You’ll receive a tracking number once your order ships.
Click the “Account” or “Sign Up” link at the top of our website and fill in your details. With an account, you can track orders, update addresses, and view past purchases.
Contact us at [email protected] as soon as possible. If your order hasn’t shipped yet, we can update your address. If it’s already been shipped, please contact the carrier directly.
You’ll receive an email with a tracking number once your order is shipped. You can also log into your account to check the status of your order at any time.
No. For your safety, we do not store credit card details. All transactions are securely processed through trusted, encrypted payment gateways.
We charge sales tax where required by law, based on the shipping address. This will be calculated automatically at checkout.
We offer international shipping to many countries. To check availability, try entering your shipping details at checkout. If your country isn’t listed, email us at [email protected].
Most orders ship in a single package. However, if your order includes multiple or large items, they may ship separately. You’ll receive tracking for each package if that happens.